Refund/Money-back Guarantee Policy
The firm is responsible for delivering the goods timely and in accordance with the
specifications / requirements shared by the customer while booking the order. According to
our policy, customers are entitled to partial or complete compensation if one or more of the
company's commitments are breached.
If our service fails to meet its obligations to you, you have the right to request a refund under
our terms of service agreement. Because our business provides natural academic aid, we
want to be sure that you are delighted when you leave! Our customer satisfaction rating is
quite good. More than 95 percent of our clients come back to place additional purchases with
us. However, things can go wrong from time to time, and in these instances, you can always
resort to our refund policy for assistance. We can only give a complete refund in limited
circumstances is something we want to stress to you. These are:
No Delivery / Partial Delivery / Cancellation By Customer
- No Writer assigned yet: This is an uncommon occurrence, although it does occur
from time to time. The amount of the refund is always 100% of the purchase / paid price. If
such an event does occur, the client should not be concerned because they will be alerted as
quickly as feasible.
- Although the Writer / Expert had been scheduled / assigned, you opted to cancel the
purchase: In this situation, the refund value ranges from 100% to 75% to compensate the
Writer and the company for the time and effort they put forth in an attempt to supply you with
the goods and services that you ordered from them.
- However, even after the Writer had been assigned and more than half of the
remaining timeframe had elapsed, the client chose to cancel the purchase. The refund might
range between 50% - 0% to compensate the Writer and the firm for their efforts to meet your
- Late Delivery: It can only happen in case of unforeseen reasons with the Writer like
being unwell or an emergency situation. To make up for the late delivery, the firm will issue a
refund in an acceptable amount. The accurate price will be negotiated with the client and
determined by the length of the delay and the circumstances.
- It is assured that all orders will be delivered on time. Sometimes delays occur as a
result of the customer's failure to upload the necessary materials on time. In this scenario,
there is no possibility of a refund. To avoid this from happening, it is usually preferable to
submit all relevant information about the work, including any additional sources that may be
required, at the time the order is being booked.
Work Not As Described
Disputed claims: To the extent possible, a firm is required to take the client's
dissatisfaction with the quality and specifications of the job into consideration and then
resolve the difficulties. An inquiry to ensure that the consumer is entirely pleased will be
performed, regardless of the result. If the claim is proven legitimate, the claim will be
honoured or rejected based on the investigation's findings. Always keep in mind that westrive to meet the expectations of our consumers. Since that is the case, we constantly serve customers fairly and provide our customers with maximum satisfaction.
- Plagiarised content: For the sake of objectivity, a Turnitin report is required to check
the claim that the Writer has assisted you with a plagiarized work. No other reports will be
allowed to validate or else there will be no return.
- Accidental Duplicate Order: If you place an extra copy or order accidentally, please
notify us immediately. To ensure customer satisfaction, you should make sure the other
order is unnecessary. A 100% full refund will be provided if the order is determined to be a
duplicate and was inadvertently ordered.
- Accidental Duplicate Transaction: A 100% refund will be issued if an additional or
duplicate payment is received against the same order for which an initial payment has
already been made.
You are not eligible for a refund if you do any of the following:
- The following is an example of higher-quality work than was anticipated: Please bear
in mind that we do not provide grade guarantees. The papers that we give are designed to
be used as draft examples or as a point of reference only, and they are not ready for
submission and should not be presented as one's work.
- Note: The previously mentioned delay reimbursements and price recalculations do not
apply in the case of a revision deadline because the end dates are different.
- When placing an order for editing, proofreading, or formatting services, please keep in
mind that the content you submit for these services is original content produced by you.There may be errors of contextual nature.
The organization will process your request within seven working days after the date of
confirmation or Refund. Please keep in mind that the firm will not be held liable for any bank
transfer fees, transfer anomalies, and any delays that may occur due to any Bank service
difficulties that may arise.