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Refund Policy - Digi Assignment Help

Refund/Money-back Guarantee Policy

The firm is responsible for delivering the goods timely and in accordance with the specifications / requirements shared by the customer while booking the order. According to our policy, customers are entitled to partial or complete compensation if one or more of the company's commitments are breached.

If our service fails to meet its obligations to you, you have the right to request a refund under our terms of service agreement. Because our business provides natural academic aid, we want to be sure that you are delighted when you leave! Our customer satisfaction rating is quite good. More than 95 percent of our clients come back to place additional purchases with us. However, things can go wrong from time to time, and in these instances, you can always resort to our refund policy for assistance. We can only give a complete refund in limited circumstances is something we want to stress to you. These are:

No Delivery / Partial Delivery / Cancellation By Customer

  • No Writer assigned yet: This is an uncommon occurrence, although it does occur from time to time. The amount of the refund is always 100% of the purchase / paid price. If such an event does occur, the client should not be concerned because they will be alerted as quickly as feasible.
  • Although the Writer / Expert had been scheduled / assigned, you opted to cancel the purchase: In this situation, the refund value ranges from 100% to 75% to compensate the Writer and the company for the time and effort they put forth in an attempt to supply you with the goods and services that you ordered from them.
  • However, even after the Writer had been assigned and more than half of the remaining timeframe had elapsed, the client chose to cancel the purchase. The refund might range between 50% - 0% to compensate the Writer and the firm for their efforts to meet your purchase request.
  • Late Delivery: It can only happen in case of unforeseen reasons with the Writer like being unwell or an emergency situation. To make up for the late delivery, the firm will issue a refund in an acceptable amount. The accurate price will be negotiated with the client and determined by the length of the delay and the circumstances.
  • It is assured that all orders will be delivered on time. Sometimes delays occur as a result of the customer's failure to upload the necessary materials on time. In this scenario, there is no possibility of a refund. To avoid this from happening, it is usually preferable to submit all relevant information about the work, including any additional sources that may be required, at the time the order is being booked.

Work Not As Described

  • Disputed claims: To the extent possible, a firm is required to take the client's dissatisfaction with the quality and specifications of the job into consideration and then resolve the difficulties. An inquiry to ensure that the consumer is entirely pleased will be performed, regardless of the result. If the claim is proven legitimate, the claim will be honoured or rejected based on the investigation's findings. Always keep in mind that westrive to meet the expectations of our consumers. Since that is the case, we constantly serve customers fairly and provide our customers with maximum satisfaction.
  • Plagiarised content: For the sake of objectivity, a Turnitin report is required to check the claim that the Writer has assisted you with a plagiarized work. No other reports will be allowed to validate or else there will be no return.

Duplicate Order/Transaction

  • Accidental Duplicate Order: If you place an extra copy or order accidentally, please notify us immediately. To ensure customer satisfaction, you should make sure the other order is unnecessary. A 100% full refund will be provided if the order is determined to be a duplicate and was inadvertently ordered.
  • Accidental Duplicate Transaction: A 100% refund will be issued if an additional or duplicate payment is received against the same order for which an initial payment has already been made.

You are not eligible for a refund if you do any of the following:

  • The following is an example of higher-quality work than was anticipated: Please bear in mind that we do not provide grade guarantees. The papers that we give are designed to be used as draft examples or as a point of reference only, and they are not ready for submission and should not be presented as one's work.
  • Note: The previously mentioned delay reimbursements and price recalculations do not apply in the case of a revision deadline because the end dates are different.
  • When placing an order for editing, proofreading, or formatting services, please keep in mind that the content you submit for these services is original content produced by you.There may be errors of contextual nature.

Refund Processing

The organization will process your request within seven working days after the date of confirmation or Refund. Please keep in mind that the firm will not be held liable for any bank transfer fees, transfer anomalies, and any delays that may occur due to any Bank service difficulties that may arise.

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