Embracing Your Journey at Tim Hortons

Introduction

Welcome to Tim Hortons! Welcome on the board of Canada’s most famous coffee chain.

• Our Story: Tim Hortons was founded in 1964 and has since become a national symbol, best known for our coffee and doughnuts (Tim Hortons, 2023).

• Our Mission: To provide high quality goods and services to our community through leadership, innovation, and partnerships.

• Next Steps: Prepare for an engaging and enlightening experience that will put you at the threshold of a fulfilling relationship with us.

Vision, Values, and Culture

• Vision and Values: Our mission lies at the core of Tim Hortons and is based on our commitment to integrity, honesty, and respect, leading us to strive to be the quality leader in everything we do (Tim Hortons, 2023).

• Community Involvement: We are not a mere Coffee Company, we are also involved in local communities and national initiatives by contributing to the well-being of society (Tim Hortons, 2023).

• Sustainability and Responsibility: Our values include a commitment to sustainability and ethics in sourcing and operations (Tim Hortons, 2023).

• Team Spirit: The team spirit is built at Tim Hortons, and the members are made to cooperate with each other with support.

• Customer Focus: We are consistently committed to improving our products and services that satisfy the customer’s needs and demands.

Organizational Structure at Tim Hortons

• Leadership Team: Top executives leading company-wide strategies.

• Operational Roles: COO, Distribution, Franchise Operations, and Restaurant Technology to ensure smooth daily operations (Chiemelie, 2022).

• Marketing and Retail: Customer-centric and brand awareness focused.

• Finance Department: Financial health management and planning.

• Collaboration: Collaboration between different departments for overall success.

• Human Resources: Supports employee training and development.

• Your Role: Know your place and how you fit into this organization, and contribute towards our objectives.

Comprehensive Benefits at Tim Hortons

• Health and Dental Plans: Well-being and peace of mind through health and dental insurance access (Indeed, 2023).

• Paid Time Off: Liberal vacation and holiday policies, aimed at rest and rehabilitation.

• Employee Discounts: Get Tim Hortons products at discounted prices, ideal for those who love coffee and donuts (Indeed, 2023).

• Flexible Work Schedules: Flexible working hours to help support work-life balance.

• Meal Benefits: Keeping you energized with free or discounted meals during your shifts.

• Sick Leave: Paid sick leave to make sure you are well enough to work (Indeed, 2023).

• Retirement Savings: Retirement savings plans and options for planning your financial future.

Role Expectations at Tim Hortons

• Varied Roles: Each of the available positions from Restaurant Team Member to Restaurant Manager comes with specific duties and possible influence (The Fordham Ram, 2023).

• Team Member Focus: Engage with energy and passion to make the guest’s experience at Tim Hortons the best part of someone else’s day.

• Leadership Roles: While in the capacity of Team Supervisor/Assistant Restaurant Manager, lead by example, focus on guests' satisfaction, and support team growth (The Fordham Ram, 2023).

• Management Responsibilities: Restaurant managers should hire passionate and energetic people, build open communication, create respect among the team members and demand high performance from them.

• Performance Metrics: Some of the key indicators are guest satisfaction, cooperation between the team, operational efficiency, and sales.

• Professionalism and Service: Maintain highest levels of service and quality while ensuring customers are given the best feel at any given day.

Tim Hortons’ Health and Safety Training

• Training Partnership: Tim Hortons partners with Workplace Safety & Prevention Services (WSPS) to improve health and safety performance across its operations and help owners manage their safety program using various tools (Tim Hortons, 2023).

• Always Safe Program: The purpose of this program is to ensure compliance with legislated health and safety standards as it relates to working in a safe environment.

• Food Services Specific Training: Tim Hortons focuses on food services JHSC Certification.

• Critical Safety Areas: Training covers issues like hazard identification, emergency response, and safe utilization of safety equipment (Weatherby, 2016).

• Employee Well-being: Focus on overall well-being, provision of resources to support employees’ mental and physical health.

Tim Hortons’ Anti-Harassment and Inclusion Training

• Commitment to Diversity & Inclusion: Tim Hortons campaigns, such as “Let’s Up Our Game,” which aims at promoting an inclusive and welcoming environment in sports (Wong & Dennie, 2021).

• Real-Life Role Models: This campaign highlights various athletes who have surpassed barriers and have a message about equality in the athletic field and workplace.

• Workplace Policies: Policies against harassment at workplace, indicating its commitment to ensure that all employees feel respected and valued (The Fordham Ram, 2023).

• Reporting Procedures: Well-established protocols for reporting and dealing with cases of harassment.

• Ongoing Efforts: In sports inclusion, the company’s efforts align with the values of respect, equity, and diversity that should be upheld in their workplaces.

Tim Hortons’ Payroll and Technology

• Payroll Cycles: The business operates on standard payroll cycles with respect to the frequency and pay dates that are provided by the company’s policies (PayScale, 2023).

• Benefits Enrollment: Many benefits are available to employees, and enrollment procedures are implemented through the company’s protocols.

• Technology Use: Technology is deployed in different operations carried out by Tim Hortons, which shows the company`s approach towards contemporary practice (Indeed, 2023).

• Digital Platforms: Digital tools and platforms, among other things, form an integrated part of Tim Hortons’ operations, which points out the need for proper usage guidelines and data security.

Performance Evaluations and Growth Opportunities

• Performance Reviews: Performance reviews in compliance with IASR and Human Rights Code include accessibility needs as well as accommodations plans for people with disabilities (Chiemelie, 2022).

• Career Advancement: Discussion with staff members about the career development opportunities, including redeployment for career progression or organizational changes.

• Training and Development: Focus on training in a number of areas, including accessibility standards and human rights, promoting staff skill development for all employees.

• Culture of Learning: This work environment allows for continuous self-improvement and encourages collaborations, suggesting a chance of peer support and mentor-ship.

Diversity and Inclusion Initiatives in Tim Hortons

• Commitment to Diversity & Inclusion: Among the subsidiaries of Restaurant Brands International is Tim Hortons, which strives to provide a workplace that promotes results as opposed to inputs.

• Diverse Talent Pipeline: Build up a diverse talent pipeline, with the target of at least 50% of candidates for final round interviews being visibly distinct (Wong & Dennie, 2021).

• Community Contributions: Tim Hortons is involved in many community projects, including partnerships with Indigenous youth-serving organizations and a C$5 million partnership with Justice Fund (Tim Hortons, 2023).

• Supplier Diversity: The Supplier Diversity Program includes working with women owned, small and diverse suppliers, veteran owned businesses, LGBTQ+ community members, businesses with disabilities, and ethnically diverse suppliers.

• LGBTQ Inclusion: The CEI 2022 Report awarded Tim Hortons 100 points for achieving the best places to work for LGBTQ equality (Tim Hortons, 2023).

Thank You

A big thank you to all who attended and engaged in the on-boarding session.

• Continuous Support: Tim Hortons welcomes you on board, and we are always here to support you. Please don’t hesitate to reach out with any questions or in need of further assistance.

• Future Engagement: We look forward to working together and observing your growth and contributions to the Tim Hortons’ family.

• Feedback Welcomed: Your opinion matters to us. You are free to share your thoughts with us on what can we do to make this on-boarding experience better.
  
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References

Chiemelie, I. B. (2022, June 8). Organizational behaviour in Tim Hortons. Benneth’s Newsline. https://ilokabenneth.blogspot.com/2022/06/organizational-behaviour-in-tim-hortons.html#:~:text=At%20Tim%20Hortons%2C%20departmentalization%20is,it%20a%20flat%20organizational%20structure 
Indeed. (2023). Tim Hortons Careers and employment | indeed.com. https://www.indeed.com/cmp/Tim-Hortons  
PayScale. (2023). Tim Hortons Inc benefits in Canada. https://www.payscale.com/research/CA/Employer=Tim_Hortons_Inc/Benefits The Fordham Ram. (2023, February 22). Most asked Tim Hortons interview questions and answers, 2023. https://fordhamram.com/2023/02/22/tim-hortons-interview-questions-and-answers#:~:text=the%20brand%20itself.-,Sample%20Answer%3A,a%20part%20of%20my%20work.%E2%80%9D  
Tim Hortons. (2023). https://www.timhortons.ca/about-us 
Weatherby, G. J. V. (2016). Tim Hortons: A situational analysis. https://islandscholar.ca/islandora/object/ir:20217/datastream/PDF/view 
Wong, L. L., & Dennie, M. (2021). " I feel more Canadian with hockey." Identity and Belonging via Ice Hockey in a Diverse Canada. Canadian Ethnic Studies, 53(3), 183-217. https://muse.jhu.edu/pub/78/article/839785/summary